TERMS & CONDITIONS

TERMS


Client - an individual who places Orders on the website www.kasaacouture.com , or is indicated as the recipient of the Goods, or uses the Goods solely for personal, family, household and other needs not related to business activities.


Seller - IE KAPITONOVA-SAADA YU.A.


Online store - an Internet site owned by the Seller, which presents the goods offered by the Seller to its Clients for placing Orders, as well as the terms of payment and delivery of these Orders to Clients.


Website - www.kasaacouture.com.

Goods - an object of the material world, not withdrawn from civil circulation and presented for sale on the Site.


Order - a duly completed Client's request for delivery to the specified address of the list of Products selected on the Site.


Delivery service is a third party that provides services for the delivery of Orders to Customers under an agreement with the Seller.

 

1. GENERAL PROVISIONS


1.1. The site is owned and operated by the Seller.
1.2. By ordering goods through the online store, the Client agrees to the Terms of sale of goods (hereinafter referred to as the Terms).
1.3. These Terms, as well as information about the Goods presented on the Site, are a public offer in accordance with Article 435 and Part 2 of Article 437 of the Civil Code of the Russian Federation.
1.4. The provisions of the Civil Code of the Russian Federation on retail sale and purchase (§ 2 Chapter 30), as well as the Law of the Russian Federation "On Protection of Consumer Rights" dated 07.02.1992 No. 2300-1 and other legal acts adopted in accordance with them apply to the relationship between the Client and the Seller. ...
1.5. The Seller reserves the right to make changes to these Terms, in connection with which, the Client undertakes to regularly monitor changes in the Terms posted in the "Terms of Sale" section.
1.6. By clicking on the "Buy" button on the order form on the Site, the Client agrees to the Terms; in case of buying a gift card - also with the Terms of Use of Gift Cards; in case of participation in any promotions - also with the regulations of the corresponding promotion.

2. REGISTRATION ON THE SITE

 

2.1. To place an Order, the Client needs to register on the Site.

2.2. The Seller is not responsible for the accuracy and correctness of the information provided by the Client during registration.

2.3. The client undertakes not to disclose to third parties the login and password specified during registration. If the Client has any suspicions about the security of his login and password or the possibility of their unauthorized use by third parties, the Client undertakes to immediately notify the Seller by sending an e-mail to the Customer Service.

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3. REGISTRATION AND TIME OF FULFILLMENT OF THE ORDER

TERMS

3.1. The Client's order can be placed  By the Client independently on the Site.

3.2. When placing an Order, the Client must indicate the following information:

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  • FULL NAME. Client or Recipient of the Order

  • delivery address of the order

  • contact number.

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3.3. The Seller has the right to make a decision to restrict the possibility of paying for subsequent Orders in cash to the courier or by credit card to the courier in respect of individual Clients at the time of delivery of the goods, if:  

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  • in three consecutive Orders of the Client, the value of the goods that the Client refused to use amounted to more than half of the total value of the corresponding three consecutive Orders

  • delivery to the Client did not take place three times in a row for reasons beyond the control of the Seller

  • The client behaved incorrectly, violated the generally accepted rules of politeness and ethics (insulted, threatened, used profanity, etc.) when communicating with the operator by phone, with the courier, and other employees of the Seller.

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3.4. The seller has the right to refuse to conclude a contract and place an Order, without giving reasons.

3.5. The deadline for receiving the Order by the Client depends on the address and region of delivery, the work of a particular Delivery Service, and does not directly depend on the Seller.

3.6. All information materials presented on the Site are for reference only and cannot fully convey reliable information about the properties and characteristics of the Goods, including colors, sizes and shapes. If the Client has any questions regarding the properties and characteristics of the Goods, before placing the Order, the Client must contact the Seller.

3.7. In the absence of the ordered Goods in the Seller's warehouse, including for reasons beyond the control of the Seller, the Seller has the right to cancel the specified Goods from the Customer's Order and notify the Customer about this by sending an email message to the address indicated during registration.

3.8. When canceling an order, the Seller refunds the money paid for the Product in the same way (and according to the details) in which this Product was paid for.

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4. DELIVERY  

 

4.1. The methods of delivery of goods are indicated on the Site in the "Delivery" section.

4.2. Delivery territory: Worldwide.

4.3. The Seller will make every effort to comply with the delivery times indicated on the Site, however, delays in delivery are possible due to unforeseen circumstances that occurred through no fault of the Seller.

4.4. The risk of accidental loss or accidental damage to the Goods passes to the Client from the moment the Order is handed over to him and the recipient of the Order signs the documents confirming the delivery of the Order. In case of non-delivery of the Order, the Seller refunds to the Client the cost of the Order prepaid by the Client and delivery after receiving confirmation of the loss of the Order from the Delivery Service.

4.5. Delivery cost does not depend on the weight and dimensions of the parcel, only on the delivery region.

4.6. Upon delivery, the Order is handed over to the Client or to the person indicated as the Recipient of the Order. If it is impossible to receive the Order issued for cash by the above persons, the Order is handed over to the person who is ready to provide information about the order (shipment number and / or full name of the Recipient), as well as pay the cost of the Order in full to the person delivering the Order.

4.7. In order to avoid cases of fraud, as well as to fulfill the obligations assumed in clause 3.6., Upon delivery of the paid Order, the person delivering the Order has the right to request an identity document of the Recipient, as well as indicate the type and number of the document provided by the Recipient on the receipt for the Order. The Seller guarantees the confidentiality and protection of the Recipient's personal information.

4.8. When transferring the Order, the Client must check the appearance and packaging of the Order, the quantity of the Goods in the Order, the completeness, and the assortment.

4.9. The paid Goods must be accepted by the Client within 14 days. The failure of the Client to appear or failure to take other necessary actions to accept the Goods within the specified period is considered by the Seller as the Client's refusal to fulfill the contract.  In the absence of information from the Client about the procedure for returning the money paid for such a Product, the Seller returns them in the way (and according to the details) in which this Product was paid for. When returning funds, the Seller has the right to withhold the cost of delivery of the Goods from the Client.

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5. PAYMENT FOR GOODS

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5.1. The price of the Goods is indicated on the Site. If the price of the Goods ordered by the Client is indicated incorrectly, the Seller informs the Client as soon as possible to confirm the Order at the corrected price or to cancel the Order. If it is impossible to contact the Client, this Order is considered canceled. If the Order has been paid, the Seller returns the amount paid for the Order to the Client.

5.2. The price of the Goods can be changed by the Seller unilaterally. The price of the Goods is indicated at the last stage of ordering and is valid at the time of clicking the "Confirm Order" button. At the same time, the price for the Goods ordered by the Client is not subject to change.

5.3. The payment method is set by the Seller. independently and individually for each product. The methods of payment for the Goods are indicated on the Site in the "Payment" section and can be unilaterally changed by the Seller at any time. The agreed payment method is the method chosen by the Client from the available payment methods for this Product when placing the Order.

5.4. In case of prepayment of the Goods, the Order is accepted for processing only after the Client's funds are credited to the Seller's account. At the same time, the Goods for the Order are not reserved, and the Seller cannot guarantee the availability of the Goods in the Seller's warehouse, specified at the time of placing the Order, as a result, the processing time of the Order may increase.

5.5. Features of payment for the Goods using bank cards

5.5.1. In accordance with the regulation of the Central Bank of the Russian Federation "On the issue of bank cards and on transactions performed using payment cards" dated 24.12.2004 No. 266-P, transactions with bank cards are performed by the cardholder or by a person authorized by him.

5.5.2. When making payment for the Goods using a bank card, the Client must present an identity document to the courier, except for the case of payment by an unnamed bank card.

5.5.3. The procedure for payment using bank cards is indicated on the Site in the "Payment" section.

5.5.4. Bank card transactions are authorized by the bank. If the bank has reason to believe that the operation is fraudulent, then the bank has the right to refuse to carry out this operation. Fraudulent transactions with bank cards fall under Article 159 of the Criminal Code of the Russian Federation.

5.5.5. In order to avoid cases of various kinds of unlawful use of bank cards when paying, all Orders placed on the Site and prepaid with a bank card are checked by the Seller. The Seller reserves the right to cancel the Order without giving a reason. The cost of the Order is returned to the owner's bank card.

5.6. The Seller has the right to provide the Client with discounts on the Goods and establish a bonus program. The types of discounts, bonuses, the procedure and conditions for accrual can be changed by the Seller unilaterally.

5.7. The seller has the right to set discounts in order to promote one or another method of payment or delivery of the Goods. In this case, the Seller may limit the conditions for the discounts.

5.8. When carrying out marketing activities involving the investment of any objects in the Client's orders, the delivery of these investments is carried out at the expense of the Client. To refuse an investment, the Client must contact the Customer Service.

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​​ 6. RETURN

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6.1.  According to the Decree of the Government of the Russian Federation of 01.19.1998 No. 55, leggings and bras cannot be returned or exchanged.  ​

6.2. Procedure in case the seller violates the terms of the assortment (re-grading).

6.2.1. In case of transfer of the Goods in violation of the conditions of the assortment, the rules of Art. 468 of the Civil Code of the Russian Federation.

6.2.2. In the event that a Product is found in the Order that does not correspond to the ordered assortment (re-grading), the Client has the right, when transferring the order, to refuse this Product and demand replacement for the Product in the assortment provided for by the Order, or a refund for the actually not transferred Product.

6.2.3. The goods transferred to the Client in violation of the assortment condition are subject to return to the Seller. If the Client accepts this Product, the Seller has the right to demand from the Client payment for this Product at the price set by the Seller for this Product on the Site at the time of transfer of the Product. If the actually transferred Product is not in the Seller's assortment presented on the Site at the time of the transfer of the Product, this Product is paid for at the price agreed with the Seller.

6.2.4. Replacement of goods that do not correspond to the Assortment Order is carried out by placing a new order.

6.2.5. If it is impossible to replace the Goods, the Seller notifies the Client about this by sending a message to the email address specified by the Client during registration, and the funds actually paid for the non-transferred goods are returned in the manner provided for in clause 6.4.6.

6.2.6. The funds paid by the Client for the actually not transferred Goods are subject to return within 10 days from the date of receipt of the Client's written application for the return of funds. The refund of the amount paid for the goods is carried out in the same way in which the payment was made.

6.3. Procedure in case of violation by the Seller of the terms of quantity.

5.3.1. When transferring the Order, the Client is obliged to check the number of Products in the Order. If, during the transfer of the Order by the Client, discrepancies in the quantity of the Goods in the Order are found, the Client is obliged, in the presence of the representative of the Seller or the carrier, to draw up an Act on the discrepancy in quantity.

6.3.2. If the Seller has transferred to the Client a smaller quantity of the Goods than specified in the Order (non-delivery), the Client, upon transfer of the Order, has the right to accept the Goods in the part corresponding to the Order and demand to transfer the missing amount of the Goods, or, if the missing Goods were paid for, to refuse the Order in the part of the missing Goods. and demand a refund for the missing Product.

6.3.3. The transfer of the missing Goods is carried out by placing a new Order by agreement of the parties - the Seller or the Client, subject to the Client's submission of a Discrepancy Act (Non-Investment Act) drawn up in accordance with clause 6.5.1.

6.3.4. If it is impossible to transfer the missing Product, the Seller notifies the Client by sending a message to the email address specified by the Client during registration, and the money actually paid for the missing product is returned in the manner provided for in clause 6.5.5.

6.3.5. The funds paid by the Client for the missing Goods are subject to return within 10 days from the receipt of the Client's written application for the return of funds, as well as the Discrepancy Act (Non-Investment Act) for the amount drawn up in accordance with clause 6.5.1. The refund of the amount paid for the goods is carried out in the same way in which the payment was made.

6.3.6. In case of violation by the Client of clause 6.5.1 in terms of drawing up the Act, the Seller has the right to refuse to satisfy the Client's claims for the amount of the Goods transferred.

REQUISITES

IE KAPITONOVA-SAADA YULIA ANDREEVNA

INN 773572823018

OGRNIP 321774600453628