Online store policy
1.1. The Customer’s order may be placed by the Customer independently on the Website.
1.2. When placing an Order, the Client must indicate the following information:
FULL NAME. Customer or Order Recipient
1.3. The Seller has the right to decide on the restriction concerning individual Customers of the possibility of paying subsequent Orders in cash to the courier or by credit card to the courier at the time of delivery of the goods if:
In three consecutive Customer Orders, the value of goods that the Customer has refused is more than half of the total value of the corresponding three consecutive Orders
Delivery to the Client did not take place three times in a row for reasons beyond the control of the Seller
The client behaved incorrectly, violated generally accepted rules of courtesy and ethics (insulted, threatened, used profanity, etc.) when communicating with the operator by phone, courier, other employees of the Seller.
1.4. The seller has the right to refuse to conclude a contract and place an order, without specifying reasons.
1.5. The deadlines for receiving an Order by the Client depend on the address and region of delivery, the operation of a particular Delivery Service, and are not directly dependent on the Seller.
1.6. All information materials presented on the Site are for reference only and cannot fully convey reliable information about the properties and characteristics of the Goods, including colors, sizes and shapes. If the Customer has questions regarding the properties and characteristics of the Goods, before placing the Order, the Customer must contact the Seller.
1.7. In the absence of the ordered Goods at the Seller’s warehouse, including for reasons beyond the Seller’s control, the Seller has the right to cancel the specified Goods from the Customer’s Order and notify the Customer by sending an e-mail to the address indicated during registration.
1.8. Upon cancellation of the order, the Seller shall refund the money paid for the Goods in the way (and for the details) in which this Goods was paid.
2 . Delivery
2.1. Methods of delivery of goods are indicated on the Site in the "Delivery" section.
2.2. Delivery territory: R.
2.3. The seller will make every effort to comply with the delivery dates indicated on the Site, however, delays in delivery are possible due to unforeseen circumstances that did not occur through the fault of the Seller.
2.4. The risk of accidental loss or accidental damage to the Goods passes to the Client from the moment of transfer of the Order to him and the recipient of the Order affixes a signature in the documents confirming the delivery of the Order. In case of non-delivery of the Order, the Seller shall reimburse the Customer for the cost of the Order prepaid by the Customer and delivery after receiving confirmation of the loss of the Order from the Delivery Service.
2.5. Delivery cost does not depend on the weight and dimensions of the package, only on the region of delivery.
2.6. Upon delivery, the Order is handed over to the Client or to the person designated as the Recipient of the Order. If it is impossible to receive the Order made in cash by the above-mentioned persons, the Order is handed to a person who is ready to provide information about the order (the number of the shipment and / or name of the Recipient), as well as to pay the full cost of the Order to the person who delivers the Order.
2.7. In order to avoid cases of fraud, as well as to fulfill the obligations undertaken in clause 3.6., Upon delivery of the paid Order, the person who delivers the Order has the right to request an identity document of the Recipient, as well as indicate the type and number of the document provided by the Recipient on the receipt for the Order. The seller guarantees the confidentiality and protection of the personal information of the Recipient.
2.8. When transferring the Order, the Client must check the appearance and packaging of the Order, the quantity of Goods in the Order, completeness, and assortment.
2.9. Paid Goods must be accepted by the Customer within 14 days. The Client’s failure to appear or the imperfection of other necessary actions for the acceptance of the Goods within the specified period shall be considered by the Seller as the Client’s refusal to fulfill the contract. In the absence of information from the Client about the procedure for the return of funds paid for such a Product, the Seller shall refund them in the manner (and according to the details) in which this Product was paid. When returning funds, the Seller has the right to withhold the costs of delivery of the Goods from the Client.
3.1. The price of the goods is indicated on the Site. In case of incorrect indication of the price of the Goods ordered by the Customer, the Seller informs the Customer at the earliest opportunity to confirm the Order at the corrected price or cancel the Order. If it is impossible to contact the Client, this Order is considered canceled. If the Order has been paid, the Seller returns to the Customer the amount paid for the Order.
3.2. The price of the Goods may be changed unilaterally by the Seller. The price of the Goods is indicated at the last stage of placing the Order and is valid at the time of pressing the "Confirm Order" button. At the same time, the price of the Goods ordered by the Client is not subject to change.
3.3. The payment method is set by KASAA independently and individually for each product. Methods of payment for the Goods are indicated on the Site in the "Payment" section and can be changed unilaterally at any time by KASAA. An agreed method of payment is considered to be the method chosen by the Client from the available payment methods for this Product when placing the Order.
3.4. When the Goods are prepaid, the Order is accepted for processing only after the Customer’s funds are credited to the Seller’s bank account. Moreover, the Goods are not reserved for the Order, and the Seller cannot guarantee the availability of the Goods in the Seller’s warehouse indicated at the time of placing the Order, as a result, the processing time of the Order may increase.
3.5. Features of payment for goods using bank cards
5.5.1. In accordance with the regulation of the Central Bank of the Russian Federation “On the issue of bank cards and on transactions performed using payment cards” dated December 24, 2004 No. 266-P, operations with bank cards are performed by the cardholder or an authorized person.
3.5.2. When making a payment for the Goods using a bank card, the courier must present an identification document to the courier, except in the case of payment by an unnamed bank card.
3.5.3. The procedure for payment using bank cards is indicated on the Site in the "Payment" section.
3.5.4. Bank card transactions are authorized by the bank. If the bank has reason to believe that the operation is fraudulent, the bank has the right to refuse to carry out this operation. Bank card fraudulent transactions fall under the scope of Article 159 of the Criminal Code of the Russian Federation.
3.5.5. In order to avoid cases of various kinds of unlawful use of bank cards when paying, all Orders placed on the Site and prepaid with a bank card are checked by the Seller. The seller reserves the right to cancel the Order without giving any reason. The cost of the order is returned to the owner's bank card.
3.6. The seller has the right to provide the Customer with discounts on the Goods and establish a bonus program. The types of discounts, bonuses, the procedure and conditions for accrual can be changed by the Seller unilaterally.
3.7. The seller has the right to establish discounts in order to promote a particular method of payment or delivery of the Goods. In this case, the Seller may limit the terms of the discounts.
3.8. When conducting marketing activities involving the investment of any objects in the Client’s orders, the delivery of these investments is carried out at the expense of the Client. To refuse to invest, the Client must contact the Customer Service.
3.9. An order in the amount of 60,000 rubles or more or with a quantity of 6 products or more is subject to prepayment at checkout or by bank transfer on the account. In relation to such orders, payment to the courier is not made.
Return of goods of inadequate quality
4.1. The Client may return the Goods of inadequate quality to the manufacturer or the Seller and demand a refund of the paid sum of money during the warranty period, expiration date or, if such a period has not been established, within a reasonable period not exceeding two years. The client may also require the replacement of the Goods of inadequate quality or eliminate defects.
4.1.2. In case of the Client’s refusal of the contract and the demand for the return of the sum of money paid for the goods in accordance with clause 6.2.1. Conditions, the cost of the Goods shall be returned to the Customer within 10 days from the moment the Seller receives a written statement and goods from the Customer.
4.2. A refund
4.2.1. Funds are subject to return in the way that was used by the Client when paying for the Goods.
4.2.2. If the return of funds is carried out simultaneously with the return of the goods by the Client, the return of the indicated amount is carried out by the Seller with the consent of the Client by transferring the corresponding amount to the bank account of the Client indicated by the Client.
4.3. Procedure for violation by the seller of the assortment (re-sorting) conditions.
4.3.1. In case of transfer of the Goods in violation of the assortment conditions, the rules of Art. 468 of the Civil Code of the Russian Federation.
4.3.2. If a Product is found in the Order that does not correspond to the ordered assortment (re-sorting), the Customer has the right to refuse the Goods when transferring the order and demand replacement of the Goods in the assortment stipulated by the Order, or refund for actually non-transferred Goods.
4.3.3. Goods transferred to the Client in violation of the assortment conditions are subject to return to the Seller. If the Customer accepts this Product, the Seller has the right to demand from the Customer payment for this Product at the price set by the Seller for this Product on the Site at the time of the transfer of the Product. If the actually transferred Goods are not in the Seller’s assortment presented on the Website at the time of the transfer of the Goods, this Goods is paid at a price agreed with the Seller.
4.3.4. Replacement of goods that do not comply with the Assortment Order is carried out by placing a new order.
4.3.5. If it is not possible to replace the Goods, the Seller shall notify the Customer thereof by sending a message to the email address provided by the Customer during registration, and the funds actually paid for the goods not transferred will be returned in the manner provided for in clause 6.4.6.
4.3.6. Funds paid by the Client for actually non-transferred Goods shall be returned within 10 days from the receipt of a written application from the Client for a refund. The refund of the amount paid for the goods is carried out in the way the payment was made.
4.4. Procedure for violation by the Seller of the terms of quantity.
4.5.1. Upon transfer of the Order, the Client is obliged to check the number of Goods in the Order. If, upon the transfer of the Order by the Client, discrepancies in the quantity of Goods in the Order are found, the Client is obliged to draw up an Act on the discrepancy in quantity in the presence of a representative of the Seller or the carrier.
4.5.2. If the Seller has transferred to the Client a smaller quantity of the Goods than determined by the Order (underdelivery), the Client is entitled to accept the Goods in the part corresponding to the Order and transfer the missing quantity of the Goods, or, if the missing Goods has been paid, to refuse the Order regarding the missing Goods and demand a refund for the missing Goods.
4.5.3. The transfer of the missing Goods is carried out by issuing a new Order by agreement of the parties - the Seller or the Client, provided that the Client submits the Discrepancy Act (Non-contribution Act), drawn up in accordance with clause 4.5.1.
4.5.4. If it is not possible to transfer the missing Goods, the Seller shall notify the Customer thereof by sending a message to the email address provided by the Customer during registration, and the funds actually paid for the missing goods shall be returned in the manner provided for in clause 6.5.5.
4.5.5. Funds paid by the Client for the missing Goods shall be refunded within 10 days from the receipt of the Client’s written application for a refund, as well as the Discrepancy Act (Non-deduction Act) in the amount drawn up in accordance with clause 4.5.1. The refund of the amount paid for the goods is carried out in the way the payment was made.
4.5.6. In case of violation by the Client of clause 6.5.1 regarding the preparation of the Act, the Seller has the right to refuse to the customer in satisfaction of claims for the quantity of goods transferred.
4.6. More details in the "Return" .